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Thomas Væggemose
Quality begins with expertise and curiosity
For Thomas Væggemose, quality begins with expertise and curiosity. It’s all about understanding the processes, asking the right questions and ensuring that high-quality craftsmanship can be repeated – every single time.
As Quality Manager at Green Box, Thomas plays a key role in maintaining and improving the quality that characterises Green Box’s prefabricated bathrooms. He works closely with production, design, planning and documentation, and his task is to help ensure that Green Box meets its own standards, external requirements and customer expectations.
Thomas is a trained plumber and therefore has a vocational background. His hands-on experience has given him a fundamental understanding of good craftsmanship and the importance of delivering work that you can vouch for.
“A large part of my creative process lies in the craftsmanship. Taking responsibility, doing the job right and delivering something that can stand the test of time. This approach has shaped me as a person, and it’s the foundation of my quality assurance work,” says Thomas.
Quality watchdog
Thomas himself describes his role as a kind of quality watchdog at Green Box. Not because he has the sole responsibility for quality, but because he helps ensure that standards and processes are maintained on a day-to-day basis.
It is about asking questions, following up and being curious about areas where there is room for improvement. For Thomas, quality is not a static goal but something that must be constantly maintained, developed and rooted in the organisation.
When he talks about quality, he often returns to one key concept: consistency.
“At Green Box, we’re not just about high quality. We’re about consistent high quality,” says Thomas.
It is not just about delivering excellent results on individual projects but about being able to deliver the same high and documented quality time and again – regardless of whether the bathrooms are to be used in hotels, residential buildings or youth housing units.
This requires well-established processes, clear standards and employees who know what it takes to succeed with the assignment – from design office and procurement to production, quality assurance and handover.
Traceable quality
Digital quality assurance is one of the areas in which Thomas finds that Green Box is particularly strong. For him, it is an important part of what makes Green Box’s approach to quality truly unique.
Each bathroom is tracked digitally throughout the production during which the individual processes are documented with checkpoints and photos, so that the quality is not only assessed after a bathroom has been completed. It is monitored continuously while the bathroom is being built.
On average, about 175 questions are answered for each bathroom, and the answers are also documented with photos. This means that Green Box can not only show the final result but also document the work behind it.
For Thomas, this is exactly where quality becomes tangible. The customer does not only receive finished bathrooms, but also a documented process with full traceability for each individual module. This is particularly important when questions arise about the parts of the bathroom that are not visible once they have been completed – such as wet room protection, adhesion and the structure behind the tiles.
As an example, Thomas mentions a customer who wanted documentation for the membrane used in Green Box’s bathrooms. The customer had previously had problems with inadequate wet room protection from another supplier and therefore wanted assurance that the solution had been performed correctly.
“At Green Box, we use a sheet membrane instead of a lubricating membrane. This results in a uniform and controlled structure because the membrane is applied as a sheet material with a consistent thickness. With our digital quality assurance, we were able to provide detailed photographic documentation of the membrane behind the wall and floor tiles – not just as random samples, but for every single bathroom. It gave the customer peace of mind,” says Thomas.
Quality in practice
Although documentation and systems play a major role in the quality assurance work, Thomas is keen to ensure that quality is not simply reduced to checklists.
For him, the quality assurance work also involves relationships, communication and the ability to create understanding. When something needs to be adjusted or improved, it is important that it is done in a way that creates motivation and development.
This means that Thomas is also visible in the production area. He follows up, advises and acts as a sounding board for the employees in relation to how the work is to be performed and how quality can be improved in practice. He is also involved in the work with new products, new processes, reference bathrooms, suppliers and certifications.
In this way, the quality assurance work is both detail-oriented and aimed at the development of Green Box as a company. For Thomas, quality is very much about creating improvements and ensuring that knowledge is shared throughout the organisation.
“Quality cannot be shouldered by one person or one department alone. It must be embedded throughout the organisation.”
Thomas Væggemose, Quality Manager, Green Box A/S
Culture of accountability
At Green Box, the employees are engaged in quality assurance of their own work. This creates accountability, motivation and a sense of ownership, and it helps make quality a natural part of everyday life.
This is an important point for Thomas. “Quality cannot be shouldered by one person or one department alone. “It must be embedded throughout the organisation,” he emphasises.
This makes dialogue in the day-to-day work essential. Observations, challenges and opportunities for improvement are shared and addressed jointly through daily meetings between production managers and team managers. In this way, knowledge is shared on an ongoing basis, and the quality assurance work is integrated into day-to-day operations.
Thomas’ curious and process-oriented approach is particularly evident in his work to identify opportunities for improvement and foster an understanding of why quality requires joint efforts. For him, quality assurance work is not something you ever finish. It is an ongoing process.
“You never quite reach your goal. There’s always room for improvement. The more time we spend on the challenges we meet, the better we become,” he says.
Improving quality together
When a bathroom leaves the production line, Thomas does not just look at the individual delivery. He looks at all elements behind the final product: the processes, collaboration, documentation and the many people who have each contributed to the result.
“We produce many bathrooms. For me, it’s a source of pride when we can say: We did it again,” says Thomas.
For Thomas, it is important to be part of a company in which he can see himself reflected in the way the work is done – with focus on quality, consistency, a good working environment and a culture where people communicate respectfully with each other.
“Producing prefabricated bathrooms on a large scale requires expertise, structure, organisation, responsibility and teamwork. Quality does not depend on a single person – it’s the result of many people lifting the task together. “We stand on the shoulders of each other, and that’s how we can reach new heights,” Thomas concludes.
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